Bill or account collector
Finds and contacts customers with overdue accounts by mail, phone, or visit to ask for payment, and keeps records of collection efforts.
Will AI replace bill or account collector jobs?
AI changes jobs more often than it replaces them. How much AI can help with this work: High. More AI overlap than 76 in 100 jobs. AI can help with many tasks. The job is changing fast, and people who use AI well will lead it. 30% of this job’s working time is already spent on tasks people bring to AI at work (Anthropic Economic Index). Based on Microsoft research on real AI use at work, matched to the tasks of each job in O*NET.
What AI already helps with
- Record customers' financial status and how collection efforts are going
- Find and contact customers with overdue accounts to ask for payment
- Advise customers on steps and plans for paying off debt
What stays human
- Find and track overdue accounts using computers and automated systems
- Arrange payment plans based on customers' financial situations
- Answer customer questions about problems with their accounts
10-year outlook · USA
Expected change in the number of these jobs by 2035: -10.4%. Typical pay: $47,030 a year. US Bureau of Labor Statistics. German figures differ, but the direction is usually similar.
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