911 dispatcher or emergency call taker
Answers 911 and other emergency calls, collects information about emergencies, and sends help, sometimes giving callers instructions.
Will AI replace 911 dispatcher or emergency call taker jobs?
AI changes jobs more often than it replaces them. How much AI can help with this work: High. More AI overlap than 97 in 100 jobs. AI can help with many tasks. The job is changing fast, and people who use AI well will lead it. 5% of this job’s working time is already spent on tasks people bring to AI at work (Anthropic Economic Index). Based on Microsoft research on real AI use at work, matched to the tasks of each job in O*NET.
What AI already helps with
- Read maps and computer screens to find locations and give directions
- Ask callers where they are and what is wrong
- Answer routine questions and pass non-emergency calls to the right agencies
What stays human
- Keep sensitive materials secure and under control
- Give callers emergency medical instructions
- Decide how urgent each situation is and send help following procedures
10-year outlook · USA
Expected change in the number of these jobs by 2035: +3.7%. Typical pay: $53,040 a year. US Bureau of Labor Statistics. German figures differ, but the direction is usually similar.
Try 911 dispatcher or emergency call taker for a day
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