Computer user support specialist
Helps people with computer problems and questions in person, by phone, or online.
Will AI replace computer user support specialist jobs?
AI changes jobs more often than it replaces them. How much AI can help with this work: High. More AI overlap than 95 in 100 jobs. AI can help with many tasks. The job is changing fast, and people who use AI well will lead it. 47% of this job’s working time is already spent on tasks people bring to AI at work (Anthropic Economic Index). Based on Microsoft research on real AI use at work, matched to the tasks of each job in O*NET.
What AI already helps with
- Enter commands and watch the system to check it works
- Read manuals, talk with users, and run tests to solve problems
- Answer users' questions about how software and hardware work
What stays human
- Set up equipment for employees, including cables, operating systems, and software
- Install and do small repairs on hardware, software, and add-on equipment
- Inspect equipment and read orders to get it ready for delivery
10-year outlook · USA
Expected change in the number of these jobs by 2035: -3.5%. Typical pay: $61,860 a year. US Bureau of Labor Statistics. German figures differ, but the direction is usually similar.
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