Insurance claims or policy processing clerk
Processes new insurance policies, policy changes, and claims forms, checking information with policyholders and updating company records.
Will AI replace insurance claims or policy processing clerk jobs?
AI changes jobs more often than it replaces them. How much AI can help with this work: High. More AI overlap than 89 in 100 jobs. AI can help with many tasks. The job is changing fast, and people who use AI well will lead it. 15% of this job’s working time is already spent on tasks people bring to AI at work (Anthropic Economic Index). Based on Microsoft research on real AI use at work, matched to the tasks of each job in O*NET.
What AI already helps with
- Process and record new insurance policies and claims
- Read letters and applications to see if changes are needed
- Write to the insured or agents to get or share account information
What stays human
- Calculate the amount of a claim
- Contact the insured or others to get missing information
- Help customers with claim steps or refer them to repair shops
10-year outlook · USA
Expected change in the number of these jobs by 2035: -1.9%. Typical pay: $49,230 a year. US Bureau of Labor Statistics. German figures differ, but the direction is usually similar.
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