Order clerk
Receives and processes orders for products, ads, or services like repairs and rentals, and tells customers about prices, shipping dates, and delays.
Will AI replace order clerk jobs?
AI changes jobs more often than it replaces them. How much AI can help with this work: High. More AI overlap than 92 in 100 jobs. AI can help with many tasks. The job is changing fast, and people who use AI well will lead it. 8% of this job’s working time is already spent on tasks people bring to AI at work (Anthropic Economic Index). Based on Microsoft research on real AI use at work, matched to the tasks of each job in O*NET.
What AI already helps with
- Tell customers prices, shipping dates, and expected delays by mail or phone
- Suggest products or services that fit customers' needs
- Receive and respond to customer complaints
What stays human
- Check finished work to make sure it matches customers' requests
- Check inventory records to see if requested items are in stock
- Tell departments when supplies run low or orders would use them up
10-year outlook · USA
Expected change in the number of these jobs by 2035: -17.5%. Typical pay: $46,170 a year. US Bureau of Labor Statistics. German figures differ, but the direction is usually similar.
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