Receptionist or information clerk
Answers questions from the public, customers, and visitors about activities and where to find departments, offices, and employees.
Will AI replace receptionist or information clerk jobs?
AI changes jobs more often than it replaces them. How much AI can help with this work: High. More AI overlap than 77 in 100 jobs. AI can help with many tasks. The job is changing fast, and people who use AI well will lead it. 43% of this job’s working time is already spent on tasks people bring to AI at work (Anthropic Economic Index). Based on Microsoft research on real AI use at work, matched to the tasks of each job in O*NET.
What AI already helps with
- Listen to and solve complaints from customers or the public
- Answer, screen, and forward calls, give information, and take messages
- Book appointments and keep appointment calendars up to date
What stays human
- Collect, sort, hand out, or prepare mail, messages, and deliveries
- Keep the lobby tidy, like watering plants and straightening magazines
- Take payment and record receipts for services
10-year outlook · USA
Expected change in the number of these jobs by 2035: -1.7%. Typical pay: $38,010 a year. US Bureau of Labor Statistics. German figures differ, but the direction is usually similar.
Try Receptionist or information clerk for a day
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